TRAINING & CONSULTANCY
Guiding Hotels down that right path to be best prepared for Crew business at their property, is our priority
Home is where the suitcase lies, make a home for crew
Airline crew want to be treated in a certain way, they are probably your most frequent guests. They also want to be treated like your other high value regular guests. CrewQuarters offers hotels comprehensive training and support on how to best prepare them for airline crew business.
Every crew member is a service industry professional working on the front-line and interacting with their customers who may also be your customers. While you may not be able to influence their brand selection, you can influence what they tell others about their experience.
Think of airline crew like a very critical but fair and respected mobile version of TripAdvisor. That alone perhaps should make you consider how you and your team look at airline crew.
Airline crew can become an important and regular revenue stream
Much of a hotel’s time focusses on the Corporate, Meetings and Leisure segments of the market to fill their rooms. Crew accommodation is becoming a valuable segment of business within a hotel portfolio. We can help you understand what airlines need and how to win their business.
Airline crew business can be the foundation of a hotel inventory, securing such base business to support higher yield opportunities. With many years’ experience in the sale of rooms to Airlines, we know what is key and critical to both Airlines and to Hotels.
Our training will help your team build a comprehensive winning package to attract airline business to your property. Our training will also make sure the relationship starts on sound footing and develops into a partnership that lasts.
Our comprehensive training and consultancy package is tailored to your needs
You treat your guests as individuals as no two are exactly the same; our team will develop our training package for your hotel as you are unique. We will visit each hotel and incorporate our findings into our training package to help implement a crew contract and develop a plan to maintain high crew satisfaction.
We offer a range of comprehensive training and consulting programmes dedicated to strengthening your position in the crew hotel market. If you already have a crew contract and need help raising satisfaction levels and reducing complaints, we can also assist.
Our trainers all have airline or hotel and hospitality experience and really understand what your needs are. They will work with you to deliver a solution and ensure you secure and maintain new business or retain and refresh relationships with existing crew.