An impressive team with substantial skills
Fiona is a remarkably energetic and creative person whose drive and commitment are visible even in her emails! Prior to founding CrewQuarters, Fiona worked in procurement at British Airways for 10 years. During this time she held another lateral role as Head of hotel contracts, and in the last 5 years worked specifically in purchasing crew accommodation. Never a dull moment for Fiona, multi-tasking is her forte. Her background also includes training with Marks & Spencer, ( a UK major retail chain),working with both Rank and Hilton hotels whilst studying for her degree, and then adding a BA honours degree in Marketing and Distribution to her credentials. Does she sleep? No she just naps. Aside from working she does manage to shop and shoes are her weakness, that plus the fact she adores chocolate dipped strawberries which somehow seem to turn up in most hotels she stays in!
Fiona Fawdry - Director
“We're a small and growing consultancy. We look forward to meeting you and your team and helping you define your goals, develop solutions - and realise them! So what are you waiting for, let's meet"
It would be easier to list the things Mike has not done! Mike joined us in 2010 after "coming out of retirement" for the second time. A graduate in Environmental Health and with a Master’s degree in Business administration Mike had a long and varied career at BA, holding several senior management positions. Following his first early retirement Mike served as Chairman of the board at Chadwick House Group Ltd for three years before Paul and Fiona persuaded him to join CrewQuarters. If there are nasties to be found, Mike is the man who will find them and tells us where to look. Being a refined gentleman, Mike has a keen eye for good food and fine wine and drives the best car in the team.
Health and Safety
Andy is our latest addition to the team, bringing nearly ten years of Hotel expertise from IHG – InterContinental Hotels Group, as Account Director, for Airlines and Crew business, in their properties around the world. Prior to IHG, Andy was on the other side of the negotiation table at BA, as one of their Hotel Contracts Managers, preceded by spells in their IT and Finance departments. Andy will be focussing on how we work with Hotels, educating them in how to best bring this niche business through their doors, and how to build and retain relationships with both Airlines and their Crews.
Out of work, Andy is a real sports fan, playing golf and tennis, and following his favourite rugby team Harlequins around the country. Oh, and if not attending or playing one of his many sports, you will find him in his garden – with a passion for growing a range of fruit and vegetables virtually all year round!
Nikky joined us in 2011 and brings with her a wealth of airline experience having worked previously at British Airways. A flying career spanning over twenty years with ground jobs working in procurement have made her an invaluable addition to the team. Nikky is our office dynamo and keeps everything working like clockwork throughout our sourcing process. Her experience as crew gives an added dynamic from the first stages of the sourcing process through to the end but especially during site inspections. A brief foray in to the world of beauty therapy means she is also our resident expert on all things spa related and as such covers site inspections to those resort destinations with a need for an expert eye!
Lucy joined the team early in 2011 and brings with her a wealth of experience and enthusiasm. Lucy spent time in the air with Qantas as a First and Business Class crew member before returning to work on the ground, co-ordinating the pressurised and challenging role of ground operations at London Heathrow airport. Recently she has been involved with a successful team in providing disrupted passenger solutions to airlines where she has formed relationships and partnerships with hotel chains worldwide. Lucy holds a First Class bachelor degree in business management and has a real passion for customer relationship management. She has injected new skills to the team and can always be relied upon to either instigate or support a foray for chocolate during team meeting sessions.
Linda joined us in 2011 as we moved into our expansion phase and needed to release resource back to the operational side of the business. Linda keeps us straight on all matters financial and interacts with suppliers, ensuring cash flow is swift. A trained accountant Linda joined us after a period in the voluntary sector working with various organisations. Linda was fascinated when we took her on set of site inspections to familiarise her with what we do and what we talk about in the office. Like the rest of us, she can now no longer stay overnight in a hotel without mentally inspecting it! Undoubtedly the queen of cakes, sweet treats and biscuits, Linda knows her dough.
Linda McLaclan Dowd
After graduating, Anna began her career in research in account planning in the advertising industry in Hong Kong. From then, she went into acquisition research in the food industry in the UK. Following a period of travel and working abroad, she returned to the UK and spent several years in the market research industry in business development and marketing, working for NOP, one of the UK's largest research companies. Whilst bringing up a family, she periodically worked freelance as a research analyst.